Saddle Brook Diner and Cafe

Reviews about Saddle Brook Diner and Cafe

• Stephanie Hendricks

  Sep, 04 2018
  ★ ★ ★ ☆ ☆
  very disappointed with this place. I've been here several times and liked it but yesterday the service was TERRIBLE. The waitress did not care at all about my gluten intolerance, and when I asked if I could sub the toast that came with my meal out for something else, she flat out said NO and did not offer anything else. So I paid 4 extra dollars for something else to add on the side. Then my boyfriend found an egg shell in his chicken wrap! When we told the waitress she said "okay"....she told the manager who told her to get him another wrap. No one ever said "sorry." When we went up to pay the check I told the man we were unhappy with our service and he laughed. No one ever said sorry or offered to have the manager speak to us or anything. Terrible customer service. If someone had just shown they cared everything would have been better.

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